What do I do if I am having trouble renewing items?
Answer
Is there a hold on the item?
- If someone else places a hold on the item, you will not be able to renew it.
Have you already renewed the item?
- Books, Audiobooks, DVDs, BlueRays, Music CDs, and Magazines can be renewed up to five times as long as they are not Express Items.
Is your card in good standing?
- Your card must be in good standing to renew any items.
Other Options
- If you are having problems renewing items online, you can renew them by calling xxx-xxx-xxxx instead.
- If you continue to have problems, contact us.